I have been working in the retail technology industry virtually my whole career. From supporting stores at NYNEX Business Centers during my college days to building and selling retail systems as one of the five founders of RTC. My goal since I was 6 years old was to be a successful business man. My family always said I would be a lawyer or a politician and I told them I would be a successful business man. When they asked why, I just said, “because they get to run things and talk a lot”. I can honestly say I have achieved those two goals as President and founder of RTC.
When I started RTC as a member of “Five Busy Guys”, we all set out to be the best in our industry. We knew we could not accomplish that goal and be a very large company, so we all committed to be the best and to not worry about growth. Now we are in our 34th year and I can say without hesitation that we are an exemplary company with industry recognized customer satisfaction awards that we are extremely proud of.
Going forward, my goal for RTC is to figure out how to remain as a customer satisfaction leader while aggressively growing our business. I have come to realize that this “capitalist” saying is true “Your company is either growing or dying”. All of us at RTC are committed to growing our business; however, we are also committed to remaining as THE Customer Satisfaction Leader in the mid-tier retail industry per the RIS News “Leaderboard” ranking for the past 7 years. The key to our customer satisfaction leadership is continually providing substantive ROI through our products and services to all our customers.
Our moniker is “The MD of Retail IT” and we have earned that name over the years. Flat out we fix what ails retailers in their technology infrastructure and we do it for a very reasonable dollar. Dr ROI (return on investment), our “mascot” knows retailers only spend money when there is ROI expected on the expense and my entire employee base focuses on that fact in every deal we do.
Today, we have ventured into a new world as the inventors of The Tablet Gun & POSiDock POS hardware/software solution. We have secured 13 patents on this platform with patent coverage in the US, Canada, England, Germany, France & Hong Kong. It took us 8 years and almost $6M to bring this POS platform to market and we are very excited to finally see our vision and hard work successfully running within our customer’s stores. Now the real journey begins….
At Retail Technologies Corporation (RTC), our focus is not to be the biggest, but to be the best software & services provider in the retail industry, with a sharp focus on providing the best customer satisfaction and a delivering consistent ROI.
For more than 35 years, RTC has been providing products and services that help retailers improve their business results and keep their systems healthy. Our focus has always been to provide cost effective proven solutions that deliver superior ROI for our clients. Just like the ever changing retail marketplace, our advanced product suites continuously evolve, offering new tools and services that provide our customers with the prescription for continued growth.
We are “The MD of Retail IT.”
RTC is a market leader in end-to-end store systems solutions with a focus on addressing each customer’s unique needs and business objectives. Simply put, RTC drives customer satisfaction and ROI. Our approach is always to develop a strong partnership with the customer and gain a clear understanding of their business processes and unique aspects of their environment. Our tagline is “The MD of Retail IT” and it represents what we do best: providing cost effective, innovative products and solutions that keep retail IT systems healthy and functioning at the most efficient levels. We have tethered our brand to a doctor theme, which we believe perfectly aligns with our mission to “get and keep retail IT systems healthy” and “cost effective” while delivering proven ROI. RTC has won numerous industry awards including IBM’s Customer Satisfaction Leader Store Systems Remarketer award and IBM’s National Solution Provider award. Both awards reflect RTCs commitment to customer satisfaction and quality.
RTC has been recognized in the RIS Software LeaderBoard survey for the past 6 years. This comprehensive survey is considered the best guide for retailers to identify the top reteail techonolgy software companies. RTC’s Leaderboard resutls continue to the outstading.
The stellar results and high rankings across the board are a direct reflection on the dedication of the employees of RTC, our premiere services and our commitment to ensuring that all of our clients are completely satisfied.
